Return to Work Program Manager

Role Overview

• Provide leadership and guidance to the RTW Specialist team to ensure efficient, high-quality program operations.
• Act as a preceptor and trainer for RTW Specialists; coach and retrain team members as needed to drive performance, quality, and productivity.
• Assist the Program Manager with team oversight, workflow management, and achievement of program objectives.
• Serve as a subject-matter resource to AmeriSys and USIS departments regarding return-to-work and vocational services.
• Direct and manage return-to-work efforts for injured employees within assigned territory.
• Conduct job analyses and assessments of employer worksites to identify modified or transitional duty opportunities.
• Coordinate return-to-work plans through direct employer contact, job search efforts, labor market surveys, and vocational analysis.
• Evaluate, implement, and monitor transitional work plans, including timelines and outcome effectiveness.
• Apply third-party guidelines, medical restrictions, and professional expertise to assess placement feasibility.
• Maintain ongoing contact with injured workers to determine status, needs, goals, and return-to-work options.
• Maintain regular follow-up with employers, clients, and injured workers post-placement in accordance with program guidelines.
• Maintain accurate, timely, and complete documentation in claims systems, databases, and formal written reports.
• Enter and maintain RTW data in Microsoft Teams and associated databases; prepare graphs, metrics, and statistics as needed.
• Document vocational service outcomes, placement opportunities, and recommended rehabilitation plans.
• Submit required productivity documentation accurately and on time.
• Liaise with physicians, nurses, adjusters, employers, attorneys, state agencies, and other stakeholders to facilitate successful RTW outcomes.
• Coordinate employer site visits to educate, train, and motivate stakeholders on transitional work opportunities.
• Ensure compliance with all applicable medical, legal, confidentiality, and accreditation standards.
• Maintain strict confidentiality of all medical and case-related information in accordance with state and federal laws.
• Perform job duties primarily in the field with frequent travel within the designated territory.
• Safely operate a personal motor vehicle to attend appointments and employer site visits.
• Perform other duties as assigned.

Requirements

• Working knowledge of return-to-work, job accommodation, and transitional duty programs.
• Understanding of Workers’ Compensation medical management principles and practices.
• Ability to stay current on industry trends, standards, and regulatory changes.
• Strong leadership, coaching, and team development skills.
• Analytical, interpretive, and problem-solving abilities.
• Excellent written and verbal communication skills with a strong customer service orientation.
• Ability to work independently with minimal supervision while meeting productivity standards.
• Proficiency with personal computers and business software, including Microsoft Office applications.
• Willingness to work extended hours as necessary to meet business needs.
• Vocational Consultant with a minimum of two (2) years of experience in industrial or occupational case management and/or vocational services; or Registered Nurse (RN), Physical Therapist (PT), or Occupational Therapist (OT) with comparable Workers’ Compensation or vocational experience.
• Advanced working knowledge of Workers’ Compensation claims; managed care organization experience preferred.
• One or more professional certifications preferred: CRRN, COHN, CDMS, CCM, CRC.
• Proof of current state certification and licensure where applicable.
• Demonstrated ability to effectively lead and coach a business department, fostering engagement and minimizing turnover.

Benefits

• Medical, dental, and vision plans to support your health and that of your family
• A 401(k) plan with employer matching
• Time-off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non-exempt employees
• Paid holidays
• Life insurance and short-term and long-term disability coverage