Lead large-scale, cross-functional projects supporting Gold Card program implementation, ongoing operations, and process improvement, including collaboration with organizational leaders on team restructuring and realignment as needed
Oversee all aspects of program planning and execution, including scope, schedule, budget, dependencies, and resource alignment, ensuring adherence to project management standards
Drive complex initiatives by coordinating and overseeing the work of project managers and business analysts across multiple workstreams (e.g., Operations, Finance, Benefit Operations, Analytics, Configuration, Regulatory)
Provide shared operational support for National and regulatory Gold Card programs, coordinating day-to-day activities across analytics, configuration, operations, and other supporting teams
Maintain centralized Gold Card program data, monitoring inputs, documentation, and regulatory artifacts, ensuring accuracy, consistency, and readiness for program use, audits, and executive review
Establish and maintain operational processes, templates, and reference materials to ensure standardization and accessibility for all relevant stakeholders
Support annual reassessment cycles and recurring audit activities through timely coordination of data, documentation, and cross-functional inputs
Create and maintain reliable tracking mechanisms to provide visibility into in-flight work across Gold Card initiatives
Develop executive-level dashboards and status reporting that clearly communicate program health, milestones, risks, and outcomes
Partner with analytics teams to develop reports and dashboards to support ongoing monitoring, performance evaluation, and post-implementation insights
Proactively manage program risks, issues, dependencies, and budget forecasts across Gold Card initiatives
Serve as the first point of escalation for program risks and issues; work directly with project teams to resolve challenges and develop risk mitigation strategies
Prepare and deliver well-structured materials for Program Steering Committees and executive leadership, including risk assessments, decision points, and progress updates
Effectively communicate business and operational impacts, regulatory considerations, and proposed solutions to senior leaders
Create and deliver best-practice guidance and program training to indirect reports, peers, and stakeholders, as applicable
Partner with training teams to develop, review, and maintain Gold Card–specific training materials to support operational readiness and ongoing adoption
Requirements
Bachelor’s degree in related field or equivalent experience required
Master’s degree preferred
8+ years of Program or Project Management experience required
Previous experience as a lead in a functional area, managing cross-functional teams on large scale projects or supervisory experience including hiring, training, assigning work, and managing the performance of staff required
Proficiency in MS Office applications and project management tools required
Healthcare experience and/or managed care experience preferred
Benefits
competitive pay
health insurance
401K and stock purchase plans
tuition reimbursement
paid time off plus holidays
flexible approach to work with remote, hybrid, field or office work schedules