Program Manager – Gold Carding Program

Role Overview

• Lead large-scale, cross-functional projects supporting Gold Card program implementation, ongoing operations, and process improvement, including collaboration with organizational leaders on team restructuring and realignment as needed
• Oversee all aspects of program planning and execution, including scope, schedule, budget, dependencies, and resource alignment, ensuring adherence to project management standards
• Drive complex initiatives by coordinating and overseeing the work of project managers and business analysts across multiple workstreams (e.g., Operations, Finance, Benefit Operations, Analytics, Configuration, Regulatory)
• Provide shared operational support for National and regulatory Gold Card programs, coordinating day-to-day activities across analytics, configuration, operations, and other supporting teams
• Maintain centralized Gold Card program data, monitoring inputs, documentation, and regulatory artifacts, ensuring accuracy, consistency, and readiness for program use, audits, and executive review
• Establish and maintain operational processes, templates, and reference materials to ensure standardization and accessibility for all relevant stakeholders
• Support annual reassessment cycles and recurring audit activities through timely coordination of data, documentation, and cross-functional inputs
• Create and maintain reliable tracking mechanisms to provide visibility into in-flight work across Gold Card initiatives
• Develop executive-level dashboards and status reporting that clearly communicate program health, milestones, risks, and outcomes
• Partner with analytics teams to develop reports and dashboards to support ongoing monitoring, performance evaluation, and post-implementation insights
• Proactively manage program risks, issues, dependencies, and budget forecasts across Gold Card initiatives
• Serve as the first point of escalation for program risks and issues; work directly with project teams to resolve challenges and develop risk mitigation strategies
• Prepare and deliver well-structured materials for Program Steering Committees and executive leadership, including risk assessments, decision points, and progress updates
• Effectively communicate business and operational impacts, regulatory considerations, and proposed solutions to senior leaders
• Create and deliver best-practice guidance and program training to indirect reports, peers, and stakeholders, as applicable
• Partner with training teams to develop, review, and maintain Gold Card–specific training materials to support operational readiness and ongoing adoption

Requirements

• Bachelor’s degree in related field or equivalent experience required
• Master’s degree preferred
• 8+ years of Program or Project Management experience required
• Previous experience as a lead in a functional area, managing cross-functional teams on large scale projects or supervisory experience including hiring, training, assigning work, and managing the performance of staff required
• Proficiency in MS Office applications and project management tools required
• Healthcare experience and/or managed care experience preferred

Benefits

• competitive pay
• health insurance
• 401K and stock purchase plans
• tuition reimbursement
• paid time off plus holidays
• flexible approach to work with remote, hybrid, field or office work schedules