Own the relationship with Cresta’s Partners and work with the internal Partner Team
Ensure that partners are enabled, technically equipped, and positioned to successfully deliver joint solutions to customers
Act as a trusted advisor for our partners and guide them toward investing in and building a Cresta partner program
Lead partner onboarding, training, and ongoing enablement initiatives
Develop and deliver solution workshops, technical certifications, and best practice documentation
Collaborate with partners to define and build joint go-to-market strategy
Track and report on solution adoption and partner performance metrics

6+ years of experience in Solutions Engineering, Partner Engineering, Customer Success, or similar roles
5+ years of experience working in the Contact Center space
Experience working with ISV, SI, and BPO partners in SaaS or enterprise technology environments
Desire to be a platform expert and provide technical guidance
Ability to translate business requirements into technical solutions
Proven ability to work cross-functionally with Sales, Product, and Engineering teams
Excellent communication skills — able to explain complex technical concepts clearly to diverse audiences
Strong project management and organizational skills

Comprehensive medical, dental, and vision coverage with plans to fit you and your family
Flexible PTO to take the time you need, when you need it
Paid parental leave for all new parents welcoming a new child
Retirement savings plan to help you plan for the future
Remote work setup budget to help you create a productive home office
Monthly wellness and communication stipend to keep you connected and balanced
In-office meal program and commuter benefits provided for onsite employees

Senior Partner Solutions Engineer

Key skills