Solutions Engineer 1

Comcast is a leading technology provider to small businesses and a significant service provider to the Enterprise market. The Solutions Engineer 1 will provide engineering support to field resources, ensuring the deployment and maintenance of managed network solutions while collaborating with cross-functional teams.

Responsibilities:

• Provide solution engineering support for all field resources including Account Executives, Strategic Account Managers, and Global Solutions Sales Executives
• Responsible for lifecycle sustaining engineering support (discovering, solution and proposal)
• Handle moves, adds and changes (MACD)
• Provide sustaining engineering support for large complex solutions
• Support activities related to account development
• Capture customer technical requirements and translate to internal architecture templates
• Work with the product team on new product requirements, integrations and defect resolution
• Collaborate with the product team and customers on load/stress and fail-over testing for high-availability deployments
• Work with customers to address issues and resolve problems both pre & post-production
• Drive continuous technical improvement both internally and with customers
• Cultivate and drive technical decisions with customers to design or improve technical solutions
• Oversee technical implementation for customer deployment projects
• Joint participation in client implementation planning and related activities to ensure seamless integration or turn-up of Comcast Business Global services for both new and existing customers
• Provide a technical fulfilment and answer questions related to Comcast Business Global technical capabilities for RFI’s, RFQ’s and RFP’s
• Consistent exercise of independent judgment and discretion in matters of significance
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
• Other duties and responsibilities as assigned

Requirements:

• Strong understanding of VoIP and data networking protocols including: SIP, RTP, HTTP/S, SNMP, Interior and Exterior IP Routing protocols (BGP, OSPF, QoS) as well as SDWAN and SASE design principles
• Ability to work independently with minimal-to-no supervision
• Demonstrate the ability to lead projects and initiatives autonomously
• Provide solution engineering support for all field resources including Account Executives, Strategic Account Managers, and Global Solutions Sales Executives
• Responsible for lifecycle sustaining engineering support (discovering, solution and proposal)
• Handle moves, adds and changes (MACD)
• Provide sustaining engineering support for large complex solutions
• Support activities related to account development
• Capture customer technical requirements and translate to internal architecture templates
• Work with the product team on new product requirements, integrations and defect resolution
• Collaborate with the product team and customers on load/stress and fail-over testing for high-availability deployments
• Work with customers to address issues and resolve problems both pre & post-production
• Drive continuous technical improvement both internally and with customers
• Cultivate and drive technical decisions with customers to design or improve technical solutions
• Oversee technical implementation for customer deployment projects
• Joint participation in client implementation planning and related activities to ensure seamless integration or turn-up of Comcast Business Global services for both new and existing customers
• Provide a technical fulfilment and answer questions related to Comcast Business Global technical capabilities for RFI's, RFQ's and RFP's
• Consistent exercise of independent judgment and discretion in matters of significance
• Regular, consistent and punctual attendance
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
• 3+ years of experience as a telecom Solutions Engineer or related role
• Strong understanding of VoIP and data networking protocols (SIP, RTP, HTTP/S, SNMP, BGP, OSPF, QoS)
• Experience with SDWAN and SASE design principles
• Proven ability to work independently and lead projects
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills
• Reside on the East Coast of the US and able to travel up to 25% annually
• Bachelor's Degree while possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience
• 2-5 Years of relevant work experience