About this role

Lead technical integration for new clients, translating their business requirements into platform configurations.
Diagnose and resolve complex issues related to performance, integrations, and system configurations.
Act as the 'voice of the customer', identifying recurring bugs and suggesting feature enhancements.
Provide high-touch support for existing clients, utilising AI-guided tools to accelerate resolutions while maintaining a human, empathetic touch.
Translate technical concepts into business-friendly language for stakeholders.
Document and escalate critical bugs to engineering while managing customer expectations throughout the fix lifecycle.

3+ years in a technical support, implementation, or solutions engineering role (SaaS experience preferred).
Experience working with AI/ML platforms or data-heavy enterprise software.
Familiarity with debugging tools (browser dev tools, log aggregators).
Ability to thrive in a fast-paced, 'build-as-you-go' environment.

This is a remote position. You’ll be at the forefront of the AI revolution, working with a product that is actively changing how businesses operate.

AI Implementation, Support Engineer

Key skills