Cloud Support Engineer

Sogeti, part of the Capgemini Group, is focused on delivering innovative solutions that enhance business value through technology. The Cloud Support Engineer will be responsible for ensuring the stability, performance, and availability of cloud-hosted applications and data platforms while collaborating with engineering and infrastructure teams.

Responsibilities:

• Provide Level 2 / Level 3 support for applications and infrastructure hosted on AWS and Azure
• Monitor cloud environments for availability, performance, cost, and security
• Support and troubleshoot services such as: AWS: EC2, S3, RDS, Lambda, IAM, CloudWatch
• Azure: Virtual Machines, App Services, Azure SQL, Storage Accounts, Monitor
• Assist with cloud resource provisioning, configuration, and lifecycle management
• Participate in incident management, on-call rotations, and post-incident reviews (RCA)
• Troubleshoot complex cloud infrastructure issues, including networking, IAM, and service-to-service communication
• Support containerized platforms with a focus on operational stability, incident response, and deployment validation (EKS experience preferred)
• Monitor application and database health using logging and monitoring tools
• Analyze trends and proactively address performance and stability risks
• Document support procedures, runbooks, and known issues
• Support release deployments and environment changes
• Ensure adherence to security, compliance, and operational standards
• Act as an escalation point where application issues intersect with cloud infrastructure, including environment configuration, access, and networking dependencies
• Read and modify existing Infrastructure as Code (Terraform) to support operational changes and troubleshooting
• Validate infrastructure changes in non-production cloud environments
• Partner with platform, networking, and security teams on cloud configuration and operational readiness
• Develop, optimize, and maintain SQL queries, stored procedures, views, and functions
• Support production databases, including: Data validation, data fixes, and issue resolution
• Backup, restore, and recovery support
• Collaborate with application teams to troubleshoot data-related issues
• Work closely with development, DevOps, and infrastructure teams
• Identify opportunities for automation and operational efficiency
• Contribute to improving system resilience, scalability, and supportability

Requirements:

• 2+ years of experience in application or cloud support roles
• Hands-on experience supporting AWS (required) and Azure (preferred) cloud platforms
• SQL development experience (T-SQL or equivalent)
• Experience supporting production systems in enterprise environments
• Strong troubleshooting and root cause analysis skills
• Familiarity with ITIL processes (incident, problem, change management)
• Ability to work in on-call and support rotations
• Strong communication skills and ability to work with cross-functional teams
• Experience reading and modifying existing Terraform code for cloud infrastructure
• Practical understanding of cloud networking concepts (VPCs, subnets, routing, load balancers, firewalls/security groups)
• Working knowledge of AWS IAM roles and policies and common permission failure scenarios
• Exposure to containerized workloads, preferably Amazon EKS, in an operational or support context
• Experience with healthcare, regulated, or high-availability environments
• Exposure to DevOps tools and practices (CI/CD, infrastructure as code)
• Experience with monitoring and logging tools (CloudWatch, Azure Monitor, Splunk, etc.)
• Knowledge of scripting (PowerShell, Python, Bash)
• Cloud certifications (AWS, Azure) are a plus
• Infrastructure as Code experience focused on maintenance, updates, and troubleshooting rather than greenfield environment creation