Lead efforts to identify inefficiencies, bottlenecks, and duplicated work across vulnerability and endpoint operations
Redesign workflows to improve speed, quality, scalability, and transparency
Establish and monitor operational metrics focused on outcomes and risk reduction
Partner with operational leaders to embed improved processes into day‑to‑day execution
Champion modernization efforts that shift teams from manual, reactive work toward automated, outcome‑driven operations
Identify opportunities to leverage automation and emerging technologies to improve vulnerability remediation and operational effectiveness
Collaborate with endpoint, security, and platform teams to improve supportability and user experience
Ensure vulnerability considerations are incorporated into technology and operational decisions
Provide clear communication on strategy, progress, risks, and outcomes to stakeholders and leadership
Establish governance practices that balance speed, accountability, and compliance
Act as a connector across teams to surface systemic issues and enable timely resolution

Bachelor’s degree, or equivalent work experience
At least 7 years of experience in technology operations, IT service management, or enterprise production environments
Experience supporting or managing production systems in a large‑scale, complex environment
Demonstrated ability to lead teams, prioritize work, and deliver results aligned to business objectives
Experience modernizing or improving legacy operational processes
Working knowledge of vulnerability management, endpoint operations, or information security practices
Experience with Microsoft technologies and endpoint management platforms (e.g., Intune or similar tools)
Familiarity with IT service management concepts, including incident, problem, and change management
Experience applying automation or process improvement techniques to reduce manual effort and operational risk

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

IT Operations Manager – Vulnerability Management, Endpoint Technology

Key skills