Key skills
CloudActive DirectoryCommunicationProblem Solving
About this role
Role Overview
- First point of contact for technical support.
- Helping to resolve hardware and software issues.
- Maintaining the performance and security of corporate infrastructure.
- Supporting users and developing technical skills in a fast-paced environment.
Requirements
- Excellent communication skills (both in person and remote)
- Good problem solving and troubleshooting ability
- Customer-focussed with a desire to help users
- Customer service experience
- Solid technical knowledge across Windows and common business applications
- Ability to learn quickly and adapt to new technologies
- Strong organisational and prioritisation skills
- Previous experience in a helpdesk or IT support environment (desirable)
- Experience delivering user onboarding or training (desirable)
- Hands-on experience with Cloud technologies (Microsoft 365) (desirable)
- Exposure to Active Directory and endpoint management (desirable)
- UK National due to security vetting requirements.
Tech Stack
- Cloud
Benefits
- 30 days paid holiday plus 8 days bank holidays per year.
- Uncapped paid leave scheme (upon successful completion of probation period).
- Company provided private medical and dental insurance.
- QinetiQ Share Incentive Scheme.
- Enhanced maternity and paternity pay.
- Annual profit and performance related pay scheme.
- Death in service (x4 salary).
- Company contributions into a group personal pension scheme.
- Business travel insurance.
- Tax efficient cycle to work and charitable giving schemes.
- Tax efficient electric vehicle company car scheme.