Key skills
Amazon ConnectAPI testingPostmanQTestDefect tracking systemsAgileAWS LambdaAWS S3AWS DynamoDBAWS LexPythonJavaJavaScriptPlaywrightAWSLambdaS3DynamoDBRESTfulScrumCI/CD
About this role
Optum is a global leader in health care innovation, developing cutting-edge solutions for healthier living. They are seeking a Senior Manager of Quality Engineering to oversee test automation, management, and compliance, ensuring high-quality digital channel experiences.
Responsibilities:
- Design, develop, and maintain automated test scripts using Playwright for Amazon Connect digital channels (chat, SMS, email, IVR)
- Validate customer and agent experiences across digital flows, routing logic, chatbot interactions, and asynchronous messaging
- Perform API testing using tools like Postman to validate integrations between Amazon Connect and third-party systems
- Identify automation opportunities and optimize test suites for scalability and reusability
- Create and manage test cases, plans, and suites using QTest or equivalent tools
- Track defects, analyze test results, and report key quality metrics to stakeholders
- Ensure test coverage aligns with business requirements, compliance standards, and best practices
- Collaborate with developers, product managers, and DevOps teams to integrate automated testing into the CI/CD pipeline
- Actively participate in Agile/Scrum ceremonies, providing insights on quality risks and improvements
- Stay current with testing trends and tools to continuously enhance automation strategies
- Maintain comprehensive documentation of test cases, automation scripts, and results
- Ensure compliance with industry standards and security best practices in contact center testing
Requirements:
- 12+ years of experience in software testing, with a focus on contact center and digital channels (chat, email, SMS)
- 3+ years of hands-on experience with AWS/Amazon Connect
- 3+ years of experience with Playwright for test automation
- Solid knowledge of API testing (RESTful APIs) and automation
- Familiarity with test management tools like QTest and defect tracking systems
- Proven ability to analyze test results, troubleshoot issues, and collaborate effectively in an Agile environment
- Certifications in software testing, quality assurance, or AWS cloud services
- Experience with additional automation frameworks and scripting languages (Python, Java, JavaScript)
- Knowledge of AWS services related to contact center solutions (e.g., Lambda, S3, DynamoDB, Lex)