Build client sites per specifications on their newly signed contracts
Own the communication process to new clients in self service implementation tracks
Track self service implementation progress for new customers
Lead intake calls when clients are having issues with self-service materials
Research answers or bring in other team members to solve issues
Provide task-based support to the implementation team.
Ensure client satisfaction and product/service adoption.
Establish relationships and ensure open communication channels across multiple functions.
Lead by example, displaying a positive, service-first attitude to internal/external clients.

1-2 years’ experience in a fast-past Implementation or data configuration roles, preferably in SaaS implementation, compensation management, HRIS systems, or any combination thereof.
Experience in discovery and requirements gathering.
Experience with Salesforce or similar CRM.
Experience working with large data sets and Microsoft Excel required.
Comfortable working in an ever-evolving environment that works towards continuous improvement.
Understanding of how relational databases work.
Ability to confidently lead client meetings and have a keen understanding of the solution's best practices and how they can be incorporated.
Ability to work successfully and independently and take ownership of problem-solving.
Strong organizational skills
The highest ethical standards are required to protect the confidentiality of client data.
Strong communication skills (both verbal and written) and a commitment to accuracy, reliability,
Attention to detail, and client service.
Self-starter, shows success in proactive learning and self-managing.
Bachelor's degree or relevant experience

Paid Philippine Regular holidays + 1 additional Payscale holiday (Global Mental Health Day)
15 paid days of additional leave, credited up front upon regularization and refreshed annually. Unused leave are monetized.
HMO Coverage +1 dependent
Fixed work schedule, Monday through Friday 10pm-7am Manila

Onboarding and Implementation Specialist

Key skills