Collaborate with internal teams and end users to determine technical requirements (e.g., authentication, SIS integration).
Assess and propose technical solutions tailored to customer needs and constraints.
Provide ongoing technical consultation and assistance for both internal and external partners, including best practices and process improvements.
Pilot and test middleware solutions to streamline data transfer between customer data sources and Canvas.
Own the delivery of solutions from planning through execution.
Document processes thoroughly and maintain up-to-date records for all projects.
Communicate complex technical concepts clearly and efficiently, both in writing and orally.
Develop custom tools to enhance team workflows and productivity.
Minimize Instructure’s risk exposure through careful management of technical integrations and configurations.

Bachelor’s degree in a related field.
2+ years of experience in SaaS implementations or technical support roles.
Solid understanding of identity provider authentication systems (e.g., CAS, SAML, LDAP, OAuth).
Experience working with APIs.
Excellent written and verbal communication skills.
Strong interpersonal abilities with a customer-centric approach.
Willingness and capability to learn and apply new technologies quickly.
Some experience with a programming language is strongly preferred.
Ability to collaborate across departments and with stakeholders at various levels.
Strong analytical and problem-solving skills; able to manage shifting priorities and timelines.
Experience in higher education or K-12 sectors is preferred.

Competitive compensation, plus all full-time employees participate in our ownership program
because everyone should have a stake in our success.
Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
Comprehensive wellness programs and mental health support
Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
The technology and tools you need to do your best work
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection

Technical Consultant

Key skills