accountable for the functional onboarding program for the Customer Success organization, including design and delivery of an effective self-study curricula program for each templated role
maintain the Customer Success program currency, ensuring programs are regularly enhanced, communicated and measured against business expectations
assess ongoing feedback to ensure programs are continually enhanced
responsible for delivery of the Sales / Adoption methodology (Challenger or otherwise defined) for the entire Field organization
organize ongoing learning experiences and recertifications across the field organization to assess skills as required
partner with the Sales / Adoption Business Partner to ensure delivery aligns with other in-person learning events
ensure all projects are appropriately managed using readiness methodology, including completion of needs assessments, training / readiness plans, and curation / development of content
partner with the business for sign-off on plan, content and outcome measurement
tracks program success based on business performance, usefulness, and completion rates
support the overall readiness transformation program, aimed at migrating away from a push strategy to a pull strategy, utilizing AI capabilities to provide content in context.

5-8 years in enablement, learning & development, onboarding, or related fields within enterprise software
3-5 years facilitating live or virtual training sessions
P&C insurance or enterprise SaaS experience preferred
exhibit advanced skills in curriculum design, learning activities, and dynamic presentation/facilitation
contextualize by domain to ensure strategic relevance and practical adoption
plan and execute multi-workstream programs; maintain accurate weekly status in the project tracking system
exhibit excellent verbal, written, and presentation skills
ability to multitask and quickly adapt to a changing environment
influence alignment with EBPs and cross-functional leaders; translate needs into effective enablement solutions
operate within the Guidewire values; integrity by building truthful relationships, with rationality by making evidence-based decisions, and with collegiality by working as a professional equal among peers.
proficiency with Google Workspace; LMS and survey/analytics; authoring platforms; virtual delivery tools; AI tools, project tracking (e.g., Monday.com).

Senior Program Owner, GTM Capabilities – Customer Success

Key skills