About this role
Role Overview
- Act as the primary point of contact for North American employee inquiries (ticketing/email)
- Operate within the Workleap platform; analyze weekly pulse surveys and partner with management to turn feedback into action
- Lead the journey from extending offer letters and conducting comprehensive orientations to managing seamless offboarding
- Lead annual Open Enrollment and serve as the liaison for brokers
- Serve as the subject matter expert for FMLA, Short-Term Disability (STD), and state-specific paid leave programs
- Conduct annual compensation benchmarking to ensure internal equity and external competitiveness within the NAM market
- Facilitate a seamless transition for new hires by managing offer letters and welcoming them to the Company through a comprehensive orientation program
- Facilitate quarterly talent review meetings with management to identify high-potential employees and address performance gaps
- Manage the internal ticketing system, providing timely and helpful responses to employee inquiries
Requirements
- Bachelor’s Degree in Human Resources, Business Administration, or a related field
- SHRM-CP/SCP or PHR/SPHR certification is a significant plus
- Minimum of 5 years of progressive HR Generalist experience, preferably supporting a distributed, multi-state workforce.
- Proficiency in UKG Pro, UKG Ready, Deel, and Workleap are a plus; high proficiency in MS Excel (pivot tables, VLOOKUPs) highly preferred.
- Ability to work Eastern Standard Time standard business hours
- Ability to travel to the Ann Arbor office quarterly or more frequently preferred
Benefits
- Unlimited PTO
- Casual environment
- Autonomy to own results