Customer Value Architect – Corporate Sales

Role Overview

• The Customer Value Architect serves as a key partner to sales and customers, driving customer onboarding, Falcon Flex adoption, activation, and platform value realization while minimizing churn and contraction.
• Bridges the gap between the sale and delivered outcomes, ensuring customers maximize their security investment while growing their relationship with CrowdStrike.
• Delivers tailored, high-impact value proposals to prospective and existing accounts, and post-investment Executive Business Reviews that address our clients' unique cybersecurity needs.
• Onboards new customers and works closely with our sales team and technical experts, supporting overall Customer success.
• This role will require up to 40% travel.
• Leads onboarding execution and definition of customer success plan.
• Partners with direct sales staff in the expansion of sales within existing and/or new accounts via the new adoption or expanded use of Falcon Flex, while building relationships with key decision makers.
• Post-sale primary customer point of contact for onboarding, activation, Flex usage/consumption, and business value realization.
• Navigates an increasingly complex and sizable, enterprise sales environment to understand customer needs and promote/develop competitive business propositions for the company's product portfolio.
• Achieves renewals via demonstrated realized value and Flex consumption progress.
• Conduct business value analyses to demonstrate ROI and financial impact.
• Develop and deliver Executive Quarterly Business Reviews (EQBRs) featuring value realized analyses, accelerating module adoption, and driving Falcon Flex growth.
• Shares adoption insights and value realization proof-points with allied sales teams to enable cross-sell/upsell.
• Proactively identify and remediate risks to customer success and value realization.
• Support renewal cycles to minimize customer attrition.
• Accountable for additional Falcon Flex consumption within a defined sales territory.
• Drive strategic Flex adoption and planning across enterprise accounts.
• Partner with customers to develop and execute adoption roadmaps aligned with their security objectives.
• Monitor and analyze Flex usage patterns to identify risks and opportunities.
• Gain and maintain expert-level knowledge of the company’s products and services, with advanced knowledge in the presentation of the Falcon Flex model.

Requirements

• Holds advanced, wide-ranging experience and uses professional concepts and company objectives to resolve complex issues in creative and effective ways.
• Deep industry knowledge and understanding of a customer’s decision-making process, goals, strategies, and business objectives.
• Expert-level presentation, customer service, financial/business acumen, and negotiation skills at all levels of customer engagement.
• Complete, “big-picture” understanding of the business and technical contexts of key accounts.
• Driven, self-starter who exudes leadership on account set and compels others to get on board.
• Fully adept at consultative effectiveness and establishing trust with internal and external customers.
• Fully functional knowledge of sales methodologies, techniques, and the sales lifecycle of security software solutions, software business value concepts, and the company's products
• BA/BS or equivalent educational background is preferred.
• Minimum 8+ years of relevant professional experience.
• Strong financial acumen with ability to calculate and communicate ROI metrics.
• Experience with flexible licensing models.
• Proven track record of managing complex customer relationships.

Tech Stack

• Cyber Security

Benefits

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe