Service Project Manager

Role Overview

• Responsible for the profitability and customer satisfaction for assigned contracts
• Provide both service agreement and time and material program management
• Assist in sales campaigns for new contracts and proposals
• Assure timely resolution of customer issues and customer satisfaction for assigned contracts
• Interact with members of the customer service, parts & transactional services, field service, repair service and/or other teams
• Function as liaison between internal organizations and customers for assigned contracts
• Includes direct people management responsibility including staffing and performance development.
• Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.
• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
• Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles.
• Uses technical experience and analytical thinking.
• Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
• Acts as a resource for colleagues with less experience.
• May lead small projects with low risks and resource requirements.
• Explains information; developing skills to bring team members to consensus around topics within field.
• Conveys performance expectations and may handle sensitive issues.

Requirements

• Advanced experience in the Services & Customer Contract Management
• Knowledge level comparable to a Bachelor's degree from an accredited university or college (or a high school diploma with relevant experience)
• Strong oral and written communication skills
• Demonstrated ability to analyze and resolve problems
• Ability to document, plan, market, and execute programs
• Established project management skills

Benefits

• Relocation Assistance Provided: No