Lead CX projects focused on promoting fairness across the ecosystem, taking into account policies and seamless stakeholder journeys;
Ensure governance of initiatives, including implementation, monitoring, and measurement of results;
Contribute to the development of new solutions for complex problems in collaboration with diverse stakeholders;
Analyze data to generate and validate hypotheses that inform product and business solutions;
Manage relationships with various stakeholders;
Monitor key business metrics.

Knowledge and practical experience with project management methodologies;
Knowledge and experience in problem-solving methodologies;
Resilient and autonomous profile with high emotional intelligence;
Strong interpersonal skills and the ability to communicate effectively across different contexts;
Curious and investigative mindset; organized with strong process-oriented thinking, ensuring clear documentation and visibility of discussed topics;
Strong analytical skills and knowledge; proficiency in Databricks and SQL;
Experience creating agents and/or working on AI projects.

Willingness to grow, able to handle challenges, visibility, and feedback while maintaining confidence and composure.
Organized and able to seek creative solutions to problems. Innovative and proactive in pursuing continuous improvement.

Senior Project Analyst – CX

Key skills