Troubleshoots complex enterprise application issues by analyzing system logs, error reports, and integration traces
Contributes to IT project teams by assisting in the design, configuration, and rollout of enterprise applications, integration solutions, and system upgrades
Assists in planning and executing release cycles by coordinating with cross-functional teams, validating build integrity, performing pre
and post-deployment testing
Monitors and optimizes application performance across Windows and Linux environments by leveraging monitoring tools
Identifies inefficiencies in workflows and system operations, recommending and implementing technical process improvements
Collaborates with Service Desk, Network Operations, and Infrastructure teams to provide Tier 2/3 escalation support for enterprise applications
Develops and maintains operational documentation, including runbooks, environment configuration guides, and deployment procedures

Minimum Degree Required: Associate Degree
Preferred Degree: Bachelor’s Degree
Relevant IT certifications preferred (e.g., Boomi, Linux+, Microsoft, AWS, ITIL)
3 years in IT support or application/system administration

Application & Integration Support Engineer

Key skills