Own and develop strategic account plans across a portfolio of key clients
Drive organic revenue growth (target: ~20–25% annually)
Identify and execute on upsell, cross-sell, and expansion opportunities
Map client organizations and uncover new areas of value creation
Build long-term, executive-level client relationships
Act as the SME for the vertical (Utilities / Energy / Home Services OR Auto)
Translate industry knowledge into commercial opportunities and scalable solutions
Partner with Operations and Technology teams to shape service offerings and delivery models
Provide practical, experience-based insight into client operations and business drivers
Support Sales in late-stage deals, solution validation, and onboarding
Contribute to value proposition development and market positioning
Help define target segments and growth opportunities within the vertical
Identify market trends, competitive insights, and innovation opportunities
Represent the company in client forums and industry conversations
Partner across Sales, Delivery, and Recruitment to ensure alignment and execution
Navigate internal trade-offs and constraints while protecting client outcomes
Influence without authority in a fast-paced, matrixed environment

10+ years in BPO, outsourcing, or service-based environments
Strong background in account management / account growth leadership
Deep expertise in : Utilities / Energy / Home Services
Experience across both client-side and BPO/vendor environments strongly preferred
Proven ability to drive growth within existing accounts
Strong commercial acumen (understands margin, scalability, and trade-offs)
Ability to convert industry insight into revenue opportunities
Comfortable operating in cross-functional, high-accountability environments
Strategic thinker with a structured, data-informed approach
Deep understanding of how client businesses operate end-to-end
Strong presence and ability to influence senior stakeholders
Balanced approach: strategic thinking + hands-on execution
Confident, commercially driven, and outcome-oriented
Bachelor’s degree required
MBA or equivalent preferred

Growth Opportunities : We believe in promoting from within and providing opportunities for career advancement.
Comprehensive Training : We offer extensive paid training to ensure you’re equipped for success.
Team-Oriented Culture : Work in a collaborative, supportive environment with peers who are passionate about what they do.
Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.
State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
Rewarding Work: Help businesses grow while making a real difference in people’s lives!

Vice President, Practice Head – Energy & Services Growth

Key skills