Enterprise Contact Center Architect, CCAI / CES – GCP
Nashville, Tennessee, United States of America
Full Time
2 hours ago
$103,879 - $242,400 USD
No Visa Sponsorship
Key skills
Google Cloud PlatformAIGenAIGCPGoogle CloudCRMLeadershipMentoringSales
About this role
Role Overview
- Defining enterprise CX architecture strategy and roadmaps
- Designing virtual agents, agent assist, and GenAI-driven CX solutions
- Leading integrations with CRM and enterprise systems, acting as a trusted advisor to enterprise clients
- Supporting pre-sales, delivery governance, and mentoring of architects
Requirements
- 20+ years of IT experience
- Deep expertise in contact center platforms Google CCAI/CES Conversational AI and GenAI
- Strong GCP experience
- Proven background in enterprise CX transformation and client advisory leadership
Tech Stack
- Google Cloud Platform
Benefits
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade
- Company paid holidays
- Personal Days
- Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility