Serve as the primary customer interface to GE HealthCare for all matters relating to the Service Partnership, building a long‑term, strategic alliance to exceed contractual obligations and protect against competitive threats.
Implement robust processes and formal reporting to track program and project progress against agreed plans, including KPI metrics, operational risk, cost, and variation controls.
Establish internal and external operational mechanisms to manage long‑term project liabilities and profitability, ensuring safety, quality, and financial objectives are achieved.
Act as customer advocate to internal management, maintaining awareness of all program issues and ensuring clear enterprise‑wide communication.
Represent GE HealthCare in all project‑related business and contractual discussions, ensuring timely completion of acceptance certificates and variation agreements.
Organize and lead program, technical, and operational reviews with customers and provide regular updates to internal leadership.
Drive operational excellence and efficiency initiatives in collaboration with customers and GE HealthCare teams, sharing best practices across the enterprise.

Bachelor’s degree
8+ years of experience in Healthcare Project/Program Management or Service Leadership
5+ years of direct people leadership experience
Strong communication skills with the ability to synthesize complex issues
Proven ability to build rapport and influence at all organizational levels
Willingness to travel at least 50%
Must reside in the Northern CA area or if in close proximity, be willing to travel frequently to Northern CA

Senior Director, Service Partnerships

Key skills