Works with insurance company partners and clients in establishing claims protocols and or policy enhancements
Schedules and conducts claim reviews with clients and insurance company partners ensuring proper claims handling, reserve standards and settlement protocols
Act as a claims advocate and liaison for clients interested in mitigating claims costs
Regularly reviews individual claims within client portfolios and keeps reserves and records up-to-date
Serves as a mentor to colleagues as requested
Develops an understanding of marketing strategies and contributes to business development and renewal opportunities
Provides summaries of claims reviews, activities, etc. to appropriate Advisors, Director of Risk Mitigation and other colleagues and clients as necessary.
Requirements
Bachelor's degree preferred
10+ years experience with claims and client/customer facing support role in the insurance industry
Strong knowledge and/or expertise with claims management of various commercial claims including workers compensation, property & casualty, management liability, professional liability and/or other specialty claims
Ability to motivate and influence colleagues and clients
Knowledge and understanding of the Spanish language, a plus
Strong computer skills including Microsoft Excel and Word.