Key skills
Communication
About this role
Role Overview
- Serve as the primary point of contact for customers via chat
- Provide exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions
- Maintain a thorough understanding of products, services, and policies to effectively assist customers
- Accurately document customer interactions and transactions across all tools/platforms
- Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
- Strive to exceed customer satisfaction goals and performance metrics
- Continuously seek opportunities to improve the customer experience and streamline processes
- Stay updated on product knowledge and industry trends to better assist customers
- Ability to work within the defined hours of operation with flexibility needed on weekends and holidays
Requirements
- High School Diploma or equivalent
- Has BYOD (Bring your own device) capability
- Good communication skills
- Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
Benefits
- Paid Training
- HMO and Group Life Insurance
- Paid Time Off
- Referral Program
- Career Advancement