Executive Technology Support – Lead Analyst

Role Overview

• Guide complex technology projects with broad impact for the business
• Act as key participant in the plan development for Technology Operations
• Analyze complex technical operations challenges which require in-depth evaluation
• Conduct research and create reports and presentations on findings
• Lead the development of process and operational improvements
• Be the liaison with the onshore team and ensure communication and reporting of delivery from the offshore team
• Ensure quality and security of the solutions and address remediation's as needed
• Champion continuous improvement, including devising new strategies and new opportunities
• Set performance standards for the team and ensure operations achieve or exceed performance metrics
• Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success; re-engineering and driving continual service improvement
• Make decisions based on the understanding of the requirements that influence projects
• Lead teams to meet deadlines and drive new initiatives
• Review, approve, and implement recommended changes to plans
• Collaborate and consult with employees to resolve initiatives and achieve technology directives
• Act as a mentor for individuals

Requirements

• 5+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• At least 2 years demonstrated experience providing white-glove IT support to C-suite executives
• Experience managing VIP incidents and escalations with urgency and professionalism
• Proven proficiency in supporting Microsoft 365 suite (Outlook, Teams, SharePoint, OneDrive, Excel, PowerPoint, Word)
• Strong knowledge of Windows and some macOS operating systems, including mobile platforms (iOS, Android)
• Experience with video conferencing technologies (Zoom, Teams Rooms, Webex, etc.)
• Understanding of networking fundamentals (VPN, Wi-Fi, LAN/WAN troubleshooting)
• Experience with device management platforms (Intune, SCCM)
• Ability to troubleshoot end-to-end (devices, networks, applications, and security tools) quickly and discreetly
• Strong executive presence and communication skills; able to simplify complex issues in plain language
• Demonstrated ability to work under high pressure with discretion, confidentiality, and professionalism
• Experience in regulated industries (financial services preferred) with awareness of compliance and risk
• Ability to anticipate needs, proactively resolve issues, and maintain discretion and confidentiality
• Deep understanding of corporate IT policies, compliance, and security protocols
• Ability to navigate complex enterprise processes (e.g., onboarding/offboarding, access provisioning, procurement)
• Skilled in workflow optimization and identifying opportunities for automation or simplification

Tech Stack

• Android
• iOS
• MacOS

Benefits

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement