Senior Lead Systems Operations Engineer – Technology Major Incident Management
Charlotte, North Carolina, United States of America
Full Time
2 hours ago
$159,000 - $279,000 USD
Visa Sponsor
Key skills
ServiceNowLeadershipMentoringCommunication
About this role
Role Overview
- Act as an advisor to senior leadership on platform support solutions
- Lead complex initiatives providing high-level systems consultation
- Manage strategy and resolution of unique challenges
- Translate technology experience into engineering solutions
- Provide vision and expertise to senior leadership
- Maintain knowledge of industry best practices and recommend innovations
- Engage with professionals and serve as an expert advisor
- Provide training and mentoring to less experienced team members
Requirements
- 7+ years of Systems Engineering, Technology Architecture experience
- 5+ years of experience in Major Incident Management and recovery strategies
- Expertise in Major Incident Management
- Proven leadership experience in managing large-scale technology operations
- Excellent verbal and written communication skills
- Strong ability to influence cross-functional teams and senior stakeholders
- ServiceNow or incident management tools experience
Tech Stack
- ServiceNow
Benefits
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement