Fill open caregiver shifts based on client needs, caregiver availability, and service requirements.
Manage same-day call-offs and urgent schedule changes.
Coordinate with care managers regarding client needs, staffing priorities, and service continuity.
Communicate with caregivers, clients, seniors, and family members regarding scheduling concerns.
Use scheduling systems such as WellSky to support caregiver-to-client matching and staffing decisions.
Maintain accurate schedule records, updates, and handoffs between shifts.
Build working familiarity with caregiver strengths, limitations, and suitability for specific client cases.
Escalate urgent staffing issues, call-offs, or service risks to supervisors or designated client contacts.
Support smooth shift transitions and communicate relevant updates to the next shift.
Contribute to schedule stability, coverage planning, and service quality.

Experience in scheduling, dispatch, workforce coordination, staffing, or a similar operations role.
Strong verbal and written English communication skills.
Ability to manage multiple moving parts in a fast-paced, service-driven environment.
Strong judgment and decision-making under pressure.
Ability to communicate professionally with clients, family members, and internal team members.
Comfortable handling urgent staffing issues, call-offs, and last-minute changes.
Strong organizational skills and attention to detail.
Able to work weekends as part of a full-time schedule.
Experience in home care, healthcare scheduling, caregiver staffing, or healthcare dispatch.
Experience in logistics dispatch or similar real-time coordination roles.
Experience using WellSky or comparable scheduling / workforce systems.
Background in a proactive service environment rather than a purely scripted call center role.
Bachelor’s degree preferred but not required.
Relevant experience in scheduling, dispatch, healthcare support, or operations may be considered in lieu of formal education.

Home Care Staffing Scheduling Coordinator

Key skills