Field Service Compliance Auditor

Role Overview

• In this role, you’ll ensure all gas and electric meter installations meet industry legislation and company standards, playing a key part in maintaining compliance across our field operations.
• You’ll lead audit activity, support engineers in staying up to date with requirements, and provide coaching where gaps in knowledge or performance are identified.
• Working both independently and as part of a wider team, you’ll also investigate issues and help drive continuous improvement and high performance.

Requirements

• You’ll have a solid foundation in metering, with CCN1, MET1 or equivalent qualifications, alongside proven experience in metering work.
• You’ll be a strong communicator with the ability to motivate others, build relationships, and influence performance in the field.
• Attention to detail and a proactive, problem solving approach are essential, along with a focus on delivering both excellent customer service and high installation standards.
• A full UK driving licence is required.
• Ideally, you’ll also hold additional qualifications such as National PTO (NSAP), medium pressure, 3 phase and PEB1, with a good understanding of SMICOP, British Standards, and industry regulations across gas and electric metering.
• Your role will involve having access to our customers’ homes some, so you’ll need to go through some enhanced security vetting.

Benefits

• Bonus Scheme – made up of a business element and demonstrating our three core values, Smart, Fairness and Sustainability.
• Skills Development – we want our staff to build up and grow their careers with us. To help with this we offer training to help you achieve your goals.
• Giveaways! – we run regular competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
• Time off – we all need time to recharge our batteries. Our staff have 25 days annual leave plus bank holidays to help make this happen.
• Wellbeing App – your wellbeing is very important to us, we provide access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
• Health care scheme – we know taking care of yourself costs. So, we partner with BHSF on a cashback scheme that provides money back on services such as dental, eye care and treatments including MRI scans and diagnostics health consultations. This can also be enhanced to cover your partner and children.
• Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
• Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
• Giving back
• we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
• Death in service – we pay twice your annual salary to your designated next of kin, so they don’t have to worry about costs at such a distressing time.
• Pension – Saving for retirement is essential; we contribute 4% of your salary when you contribute 5%.