Help customers during their onboarding process with activities like Architecture design, product configuration, use case implementation
Effectively manage the tracking of top-tier customer projects and resolution and escalations on behalf of product and services
Ensure constant communication with customers and emerge as customer’s trusted technical advisor and a partner
Establish business value for customers and help them achieve the targets and ROI from the use of the Gravitee platform
Help existing customers to understand business case & value prop, also ensuring post-sales challenges/pitfalls are identified and mitigated into opportunities
Understand, advocate, and document customer’s use case, architecture, and roadmap
Champion and advocate for the customer within Gravitee. Follow up with Engineering and Product Management on customers’ product features and future roadmap needs and address them actively
Support the other Gravitee Teams with demonstrations, content creation, and marketing activities which will contribute to the Gravitee Platform being more widely adopted

Fluent in French or German and English
5+ years of demonstrated experience handling customers of all sizes
Professional Services functions in a fast-paced Software/SaaS company
Strong desire to tackle hard technical problems and proven ability do so with little or no direct daily supervision
Excellent communication skills and an ability to concisely explain complex technical issues and solutions
Prior experience administering/interacting with an Access Management platform(s) (API management platform is a plus)
Ability to travel when required to meet with your accounts

Competitive medical coverage
Pension / 401k program options
Stock options
you build it, you own it
25 days holiday + in-country national holidays
3 mental health days + wellness allowance
Your birthday off 🎉
Professional development budget to fuel your growth
Hybrid work culture with hubs across regions
Quarterly team events + annual offsite at an exciting location
A meaningful, progressive, global company culture that is as fun as it is hardworking
Endless growth opportunities

Technical Account Manager

Key skills