Operations Coordinator

Role Overview

• Supporting the UK operations and processes to run smoothly and efficiently, according to the best practices and in line with the frameworks and regulations
• Taking ownership of the end-to-end ordering process, including direct customer contact via phone and email to handle inquiries, order confirmations, updates, and issue resolution
• Collaborating closely with relevant stakeholders at our distribution partner to manage customer orders, respond to customer queries, share relevant information, validate reports, monitor KPIs and ensure smooth day-to-day operations
• Acting as a first point of contact for operational and order-related customer inquiries, ensuring professional, timely and service-oriented communication
• Proactively identify process inefficiencies and opportunities for improvement within the area of responsibility, suggest practical solutions, streamline processes and support the implementation of agreed changes in collaboration with relevant stakeholders
• Takes ownership of administrative duties, ensuring efficiency, accuracy and completion in line with agreed timelines
• Assume an active responsibility in mapping, analysing and helping to resolve operational challenges, particularly those arising from the UK’s exit from the EU, by identifying root causes, suggesting improvements and coordinating with relevant stakeholders to implement practical solutions
• Producing various overviews, management reports and maintaining internal databases updated
• Collating various data and information to support operational actions and decision-making processes
• Contribute to the successful execution of the UK operations plan and strategic initiatives, supporting the achievement of team and company goals and budgets
• Ensure compliance with internal standards and procedures

Requirements

• A bachelor's degree in Business Administration or equivalent
• Previous 4+ years experience from an operational or customer support–oriented role B2B (experience with logistics is an advantage)
• Excellent verbal and written communication skills in English, with confidence handling customer dialogue via phone and email
• Strong organisational, analytical and problem-solving skills
• Exceptional collaboration, communication and interpersonal skills
• Excellent Microsoft Office skills, especially in Excel and Power Point
• Attention to detail, flair for numbers
• Ability to multitask and prioritize
• Self-driven & takes ownership
• ERP & CRM skills

Tech Stack

• ERP

Benefits

• Competitive salary
• Flexible working hours
• Professional development opportunities