Sales Support Coordinator

Role Overview

• Provide general support and coordinate a variety of administrative activities for the field service team, account management team, and external clients
• Act as a customer point of contact for issues and questions relating to their supply orders and lab reports
• Initiate testing supply orders to designated internal and client collectors
• Work with different areas of the company to ensure the needed information is facilitated and received by the proper personnel to complete tasks
• Manage and facilitate the Chain of Custody process for testing services
• Work in Phigenics customer software to ensure reports are properly uploaded, correct people have access, and that they are receiving proper notifications
• Participate as needed in monthly planning meetings to confirm orders placed, tracking, and rendered services
• Maintain an understanding of the remaining PO balance per contract so proper billing can be achieved
• A tracking system will be provided
• Maintain and update the pre-built distribution list for reports and scheduled orders
• Keep accurate records of contacts and ship to address in Phigenics designated systems
• Support account managers in facilitating retests or one-time quotes
• Pull and maintain spreadsheets for Monthly WMS scheduling and proper supply ordering
• Enter Jira Tickets for account managers: PASL requests, IT requests, Weekend Work needs, Procurement supply needs, etc., upon request
• Initiate recollection and retest supply order needs and work with field service and account managers to ensure events are scheduled and supplies ordered.

Requirements

• Bachelor’s degree preferred
• 2+ years of experience in sales support, customer service, or an administrative role
• Experience in a fast-paced sales environment is a plus
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and familiarity with CRM systems such as HubSpot or Salesforce
• Strong verbal and written communication skills with the ability to interact professionally with customers and internal stakeholders
• Excellent organizational and multitasking abilities, with keen attention to detail
• Ability to troubleshoot and resolve customer and sales team issues in a timely and effective manner
• A collaborative attitude and the ability to work well within a team environment while maintaining a proactive and independent approach to tasks.