Manage and support a small team responsible for day-to-day operational workflows
Own execution of key operational and compliance processes
Build, maintain, and improve standard operating procedures (SOPs) and operational documentation
Identify and implement process improvements to reduce manual work
Partner with Compliance, Underwriting, and external stakeholders to ensure processes align with regulatory and carrier requirements
Support internal audits and regulatory reviews
Monitor operational workflows and escalate issues or anomalies
Partner with Product to translate operational challenges into system and workflow improvements
Coach and develop team members through regular feedback, prioritization support, and guidance

Bachelor’s degree or equivalent practical experience
4-6 years of experience in operations, compliance, or a related role
Experience working in a regulated environment (e.g., insurance, fintech, healthcare, payments)
Exposure to compliance-related processes such as audits, regulatory requirements, licensing, or complaint handling
Strong operational and problem-solving skills
Experience building, improving, or documenting operational processes (SOPs)
Highly organized with strong attention to detail
Comfortable working in a fast-paced, evolving environment with a high degree of ambiguity
Strong written and verbal communication skills
Ability to work independently, take ownership of tasks, and make sound decisions with limited guidance
Experience identifying opportunities to improve processes, reduce manual work, and increase efficiency.

Operations Manager

Key skills