Senior Project & Program Manager

Drake Software is a leading provider of tax filing software that simplifies the complexities of tax season. They are seeking a motivated, detail-oriented Senior Project & Program Manager to oversee creative projects, manage stakeholder communications, and drive cross-functional programs to ensure timely delivery of creative work.

Responsibilities:

• Own creative intake & triage
• Serve as the primary point of contact for creative requests across channels (paid social, CRM, product pages, etc.)
• Ensure requests include clear objectives, requirements, timelines, and approvals before work starts
• Plan & schedule work
• Build and maintain project schedules, assigning work across designers, copywriters, and other contributors
• Balance priorities and capacity to keep the team focused on the most important work
• Drive projects to completion
• Track projects from kickoff through delivery, proactively identifying risks, clarifying dependencies, and removing roadblocks
• Keep stakeholders informed with concise, timely updates on status, risks, and decisions needed
• Coordinate stakeholders
• Navigate a cross-functional environment that includes channel owners, product, legal, and leadership
• Facilitate alignment on scope, timing, and trade-offs when priorities shift
• Improve process & ways of working
• Help refine and document workflows, templates, and checklists for creative intake, reviews, and approvals
• Look for opportunities to streamline recurring work and make it easier for teams to do their best work
• Lead cross-functional programs
• For key initiatives (e.g., a new product feature or campaign), coordinate the plan across teams and channels, ensuring the right work happens at the right time

Requirements:

• 5–8+ years of experience in project or program management, preferably supporting creative, marketing, or digital teams
• Proven experience managing multiple projects at once, from intake through delivery, in a cross-functional environment
• Experience working closely with creative teams (design, copy, content), marketing/channel owners, legal counsel and leadership teams
• Proficiency with project/work management tools (e.g., Asana, Workfront, Smartsheet, Jira, or similar)
• Strong organizational, communication, and stakeholder management skills
• Project management certification is a plus but not required