Senior Marketing Operations Manager

Taxwell is a leading digital tax filing platform formed in 2022 from the combination of Drake Software® and TaxAct®. They are seeking a Senior Marketing Operations Manager to oversee the workflow across marketing and creative teams, improve operational efficiency, and implement automation and AI solutions to enhance productivity.

Responsibilities:

• Own workflow & execution
• Serve as the primary owner of marketing and creative workflows across channels (paid media, CRM, product pages, lifecycle, etc.)
• Ensure work is clearly defined, prioritized, and moving efficiently from request through delivery
• Track projects end-to-end, proactively identifying risks, dependencies, and removing roadblocks
• Improve and scale how work gets done
• Identify inefficiencies and simplify how teams operate with an aim to reducing friction, clarifying inputs, and improving structure
• Build & refine workflows, templates, and processes that are easy to use and scalable
• Continuously improve how work flows across teams
• Drive automation and operational efficiency
• Implement workflow automations across intake, routing, approvals, and status tracking
• Reduce manual coordination and repetitive work so teams can focus on higher-value output
• Apply AI in practical ways
• Identify opportunities to use AI to save time and improve output (brief creation, task generation, QA, reporting)
• Integrate AI tools into real workflows to support day-to-day execution
• Stay current on emerging tools and bring forward practical applications
• Coordinate stakeholders and support key initiatives
• Build strong relationships across marketing, creative, product, legal, and leadership teams
• Ensure alignment on priorities, timelines, and expectations across stakeholders
• Help coordinate campaigns, product launches, and cross-functional programs to ensure on-time delivery

Requirements:

• 5–8+ years of experience in marketing operations, project/program management, or similar roles
• Proven experience managing multiple projects at once, from intake through delivery, in a cross-functional environment
• Experience working closely with creative teams (design, copy, content), marketing/channel owners, legal counsel, and leadership teams
• Hands-on experience with project/work management tools (e.g., Monday, Asana, Workfront, or similar)
• Experience improving workflows, implementing process changes, or introducing automation
• Exposure to or experience using AI tools in a business or marketing context
• Strong organizational, communication, and stakeholder management skills, with an emphasis on relationship building
• Project management certification is a plus but not required