Taxwell is a leading digital tax filing platform formed in 2022 from the combination of Drake Software® and TaxAct®. They are seeking a Senior Marketing Operations Manager to oversee the workflow across marketing and creative teams, improve operational efficiency, and implement automation and AI solutions to enhance productivity.
Responsibilities:
- Own workflow & execution
- Serve as the primary owner of marketing and creative workflows across channels (paid media, CRM, product pages, lifecycle, etc.)
- Ensure work is clearly defined, prioritized, and moving efficiently from request through delivery
- Track projects end-to-end, proactively identifying risks, dependencies, and removing roadblocks
- Improve and scale how work gets done
- Identify inefficiencies and simplify how teams operate with an aim to reducing friction, clarifying inputs, and improving structure
- Build & refine workflows, templates, and processes that are easy to use and scalable
- Continuously improve how work flows across teams
- Drive automation and operational efficiency
- Implement workflow automations across intake, routing, approvals, and status tracking
- Reduce manual coordination and repetitive work so teams can focus on higher-value output
- Apply AI in practical ways
- Identify opportunities to use AI to save time and improve output (brief creation, task generation, QA, reporting)
- Integrate AI tools into real workflows to support day-to-day execution
- Stay current on emerging tools and bring forward practical applications
- Coordinate stakeholders and support key initiatives
- Build strong relationships across marketing, creative, product, legal, and leadership teams
- Ensure alignment on priorities, timelines, and expectations across stakeholders
- Help coordinate campaigns, product launches, and cross-functional programs to ensure on-time delivery
Requirements:
- 5–8+ years of experience in marketing operations, project/program management, or similar roles
- Proven experience managing multiple projects at once, from intake through delivery, in a cross-functional environment
- Experience working closely with creative teams (design, copy, content), marketing/channel owners, legal counsel, and leadership teams
- Hands-on experience with project/work management tools (e.g., Monday, Asana, Workfront, or similar)
- Experience improving workflows, implementing process changes, or introducing automation
- Exposure to or experience using AI tools in a business or marketing context
- Strong organizational, communication, and stakeholder management skills, with an emphasis on relationship building
- Project management certification is a plus but not required