About this role
Role Overview
- Meeting the SLA Targets
- Team management and Transaction/Call Monitoring
- Productivity Improvement and Employee engagement
- Client interaction, if required at supervisory level
- Ensure compliance with internal policies and procedures, external regulations and information security standards
- Management reporting and oversight
- Driving Quality initiatives in the process to attain measurable positive results
- Maintain process metrics and reporting on a daily, weekly, monthly and quarterly basis
- Ensuring accuracy of performance reports and compliance to internal control requirements
- Assess developmental needs and collaborate with others to identify and implement action plans that support the development of high performing teams
- Establish an environment and work style that promotes the concept of teamwork and professional development
- Create a positive work environment by acknowledging team contributions, soliciting input, and offering personal assistance, when needed
- Accountable for maintaining compliance with Human Resource policies and procedures and implements them at the employee level
Requirements
- Minimum of 24 months of supervisory work experience in a BPO environment preferably in an insurance process/account
- Experience/background handling US Retirements for more than 2 years
- Education: College Graduate
Benefits
- Education Requirements: College Graduate
- Work Experience Requirements : Candidate should have a minimum of 24 months of supervisory work experience in a BPO environment preferably in an insurance process/account
- Skills: Must have an experience/background handling US Retirements for more than 2 years