Product Operations Manager

Role Overview

• Act as a systemic problem solver, identifying recurring planning, execution, and prioritization challenges across product teams.
• Diagnose root causes across process, tooling, dependencies, and decision‑making gaps; design pragmatic, scalable solutions.
• Proactively surface risks, inefficiencies, and cross‑product issues before they impact delivery or outcomes.
• Step in to stabilize or unblock high‑impact, cross‑product initiatives, especially those spanning multiple RCM workflows.
• Establish and continuously improve common operating practices across product teams, including planning cadence, prioritization, execution rituals, and review mechanisms.
• Maintain an astute eye for patterns and inconsistencies across products and teams.
• Drive standardization of practices, artifacts, and workflows where it improves clarity, speed, and decision‑making—while retaining flexibility where needed.
• Ensure consistency across teams in: Roadmapping and portfolio planning, Backlog health and prioritization, Dependency and risk management, Release and launch readiness.
• Partner with Engineering and Program Management to improve delivery predictability and execution flow.
• Reduce execution friction by proactively managing cross‑team and cross‑product dependencies, particularly within complex RCM ecosystems.
• Define, build, and operationalize clear product and portfolio KPIs, ensuring KPIs are consistently measured, reviewed, and used to drive prioritization and leadership decisions.
• Build executive‑ready dashboards and insights that clearly communicate progress, risks, and outcomes.
• Own and optimize the Product tooling ecosystem, ensuring disciplined, high‑quality use of product tools across teams.

Requirements

• 10+ years of experience overall, with prior hands‑on experience as a Product Manager
• Experience in Healthcare technology, with exposure to Revenue Cycle Management (RCM) workflows
• Proven problem‑solving mindset with the ability to identify root causes and drive scalable solutions
• Demonstrated ability to define, build, and operationalize KPIs
• Strong judgment in identifying common patterns across products and driving standardization with intent
• Hands‑on experience with Aha!
• Pendo or equivalent product analytics platforms
• ADO Azure DevOps or equivalent tools
• Working knowledge of AI tools and AI‑enabled product workflows
• Strong analytical, systems‑thinking, and executive communication skills
• Proven ability to work effectively with senior and executive stakeholders.

Tech Stack

• Azure

Benefits

• Professional development opportunities
• Flexible work arrangements