Resolve customer challenges quickly and efficiently
Conduct reactive maintenance, preventative maintenance, installation, or repair work orders
Analyze system logs and perform routine audits to improve system performance and efficiency
Test, calibrate, and verify system and peripheral devices.
Verify system functional performance to ensure proper operations according to contract requirements and shop drawings/sequence of operations.
Perform system backups and install appropriate updates and patches
Provide software and hardware design, development and implementation support
Assist customer with Life Cycle Management and software upgrade planning and deployment strategies
Update customer drawings/documentation with any configuration or model changes
Project management of and/or participation in delivery of small service or install jobs, including but not limited to, engineering, drawings, programming, documentation, installation, management of sub-contractors, start-up, testing, and customer acceptance.
Build and maintain accurate records, reports, system configuration documentation and action lists
Lead and document reoccurring meetings both with customer and internal
Formal reporting and site documentation
Mentor and train Jr. Field Service Representatives
Respond to and resolve complex emergency service calls as required in accordance with customer contract deliverables. Complex service calls include those on integrated and multi-vendor systems.
Ability to cover on-call rotation for sites
Requirements
Post-Secondary education in related field
Minimum of 5 years of field experience in Honeywell BAS Controls OR access control and CCTV.
Training/Certification on Honeywell software programming tools
Training/Certification on networking protocols and products
Valid G driver’s License
Advanced knowledge of Microsoft Active Directory
CFA and/or electrical/Electronic diploma
Experience with fault finding/repairs of electronic equipment or maintenance of IT systems including hardware and software (server management, network configuration/troubleshooting)
Knowledge and experience working with Domain Services, Microsoft Windows Operating Systems, and Visio
Expertise working in a server-based environment
Previous electronic security industry experience
Previous technical / installation experience
A solid grasp of network communications technology