Lead Advanced Field Service Technician

Role Overview

• Resolve customer challenges quickly and efficiently
• Conduct reactive maintenance, preventative maintenance, installation, or repair work orders
• Analyze system logs and perform routine audits to improve system performance and efficiency
• Test, calibrate, and verify system and peripheral devices.
• Verify system functional performance to ensure proper operations according to contract requirements and shop drawings/sequence of operations.
• Perform system backups and install appropriate updates and patches
• Provide software and hardware design, development and implementation support
• Assist customer with Life Cycle Management and software upgrade planning and deployment strategies
• Update customer drawings/documentation with any configuration or model changes
• Project management of and/or participation in delivery of small service or install jobs, including but not limited to, engineering, drawings, programming, documentation, installation, management of sub-contractors, start-up, testing, and customer acceptance.
• Build and maintain accurate records, reports, system configuration documentation and action lists
• Lead and document reoccurring meetings both with customer and internal
• Formal reporting and site documentation
• Mentor and train Jr. Field Service Representatives
• Respond to and resolve complex emergency service calls as required in accordance with customer contract deliverables. Complex service calls include those on integrated and multi-vendor systems.
• Ability to cover on-call rotation for sites

Requirements

• Post-Secondary education in related field
• Minimum of 5 years of field experience in Honeywell BAS Controls OR access control and CCTV.
• Training/Certification on Honeywell software programming tools
• Training/Certification on networking protocols and products
• Valid G driver’s License
• Advanced knowledge of Microsoft Active Directory
• CFA and/or electrical/Electronic diploma
• Experience with fault finding/repairs of electronic equipment or maintenance of IT systems including hardware and software (server management, network configuration/troubleshooting)
• Knowledge and experience working with Domain Services, Microsoft Windows Operating Systems, and Visio
• Expertise working in a server-based environment
• Previous electronic security industry experience
• Previous technical / installation experience
• A solid grasp of network communications technology
• Application Programming Experience (JAVA, Apache Tomcat, VB Script)
• Extraction and manipulation of reports
• Upbeat, inventive, eager to learn, proactive with autonomous problem-solving ability
• Ability to lead, mentor and transfer knowledge
• Superb communication, interpersonal and organizational skills
• Computer Science background
• Previous customer service experience
• Technical/professional certificate
• Ability to read and interpret mechanical/electrical drawings and diagrams
• Bilingual in French and English

Tech Stack

• Apache
• Java

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Professional development opportunities