About this role
Role Overview
- Managing the operational workflow
- Coaching and developing frontline specialists
- Promoting exceptional customer satisfaction
- Managing front-line employees
- Conducting performance reviews and evaluating employee potential
- Anticipates workflow levels and adjusts resources
Requirements
- 4 year Bachelor's Degree (Preferred)
- 3 or more years of experience (Preferred)
- Call Center Management
- Coaching
- Customer Experience Management
- Performance Management (PM)
- Relationship Building
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Professional development