Customer Service Team Lead – Healthcare

GetixHealth is a company focused on guiding patients and empowering teams in the healthcare sector. They are seeking a Customer Service Team Lead to oversee a team that supports healthcare clients with account services, patient inquiries, and billing support.

Responsibilities:

• Lead and coach a customer service team to meet quality and productivity goals
• Support staff with system and telephony issues
• Monitor performance and conduct monthly 1:1s
• Resolve and escalate issues that affect operations or client satisfaction
• Ensure HIPAA and compliance adherence
• Partner with internal departments and clients to ensure top-tier service

Requirements:

• High school diploma or GED required; additional education is a plus
• 2–5 years of healthcare revenue cycle experience (required)
• Proven experience working with multiple systems and databases in a fast-paced setting
• Excellent communication and leadership skills
• Strong attention to detail and compliance awareness
• Proficient in MS Office
• 2+ years in a lead or supervisory role (preferred)
• EPIC experience strongly preferred