Key skills
SalesforceCommunication
About this role
Role Overview
- Receive calls and respond to emails regarding product issues
- Log support interactions in Salesforce
- Diagnose and resolve IP telephony and software issues
- Instruct customers on how to use solutions and communicate updates
- Provide support to customers who cannot resolve issues via email
- Collaborate with other technicians to troubleshoot and resolve complex problems
- Follow established support scripts and processes
Requirements
- Education in networking or a related field
- Technical knowledge, including the ability to diagnose network issues
- Experience in customer support; able to handle frustrated or upset customers professionally and effectively
- Clear verbal and written communication
- Basic knowledge of the SIP protocol
- Strong problem-solving skills
- Clear diction, proactivity, responsibility, and commitment
- Flexibility with process changes
- Interpersonal skills
- Ability to follow processes and scripts
- Basic English (for technical reading)
- CCNA certification or actively studying for it (desired)
Benefits
- Wellness programs
- Global opportunities for professional and personal development