Customer Service Agent (6-hour shift)

Role Overview

• Provide sales and service to users of the service.
• Sell vehicle rentals via telephone, WhatsApp, email and/or other customer service platforms.
• Increase transaction value by offering additional products from the product portfolio.
• Provide informational support when necessary.
• Multi-skill support (handling multiple types of customer interactions).
• Work in both inbound and outbound service modalities.
• Attract, retain, or recover customers.
• Achieve individual results for sales targets, quality, and telephony metrics.

Requirements

• High school diploma or equivalent.
• Familiarity with Microsoft Office (or equivalent productivity tools).
• Customer service experience preferred.
• Must have easy access to the Mogi das Cruzes area.

Benefits

• LIGADO EM VOCÊ: Specialized support for employees and their families through a 24-hour helpline offering psychological, health, social, family, financial and/or legal assistance — all with complete confidentiality.
• Extended maternity and paternity leave + newborn kit for new mothers and fathers.
• Support for purchasing school kits for employees' children.
• Exclusive access to a discounts platform for travel, culture and entertainment, services, dining, education and wellness.
• Universidade MOVIDA: Opportunities for professional development to help employees take ownership of their careers.
• Recognition and special celebrations for long-serving employees; those with more than 15 years receive a special event.
• Cantinho da Mamãe (Mom's Corner): Dedicated spaces at the headquarters in Itaim Bibi and the Administrative Office in Mogi das Cruzes for mothers returning from maternity leave who wish to continue breastfeeding; includes facilities to express and store milk with privacy and comfort.
• Totalpass: Access to a broad network of gyms and mental health and nutrition services to promote healthy habits and well-being.
• Pet Love: A special benefit to help care for your four-legged family member.