Manage and have ownership of the complete work order life cycle from creation to resolution including provide facilities helpdesk services
Hire and train vendors, review vendor bids and proposal and monitor and assess vendor performance Schedule, coordinate and manage outside contractors for the service completion within agreed upon SLA’s
Work cross-functionally with other teams to manage vendors in region(s); make strategic decisions about capacity planning and fulfillment of services Manage building-specific maintenance requirements, disaster recovery services as appropriate and within health, safety and environmental procedures including
Develop key client relationships; collaborate with key stakeholders in markets to devise solutions to client issues
Provide regular client status updates, if applicable
Ensure confidentiality of internal and external data
Perform ad-hoc projects and other duties as assigned Respond to client inquiries, requests and concerns for timely issue resolution and maintain on-going client communication on resolution status to ensure client satisfaction.

Computer Skills: Proficient in Microsoft Word, Excel, PowerPoint, Outlook required
Bachelor’s degree or equivalent facilities management experience
3 + years of facilities management experience
Experience with managing multiple vendors for day-to-day work order management and small to large capital projects
Client relationship management skills
Communication and organizational skills
Experience in facilities management, maintenance management, or building engineering, maintenance trades, or related fields a plus

Facility Manager

Key skills