After-Sales Consultant – Automotive Parts Division

Role Overview

• Manage customer complaints, verifying whether the complaint arises from improper application or manufacturing defects;
• Be responsible for processing warranty requests in accordance with company policies and guidelines;
• Prepare the Technical Report for warranties requested by Distributors and/or Customers, as well as evaluate and negotiate the amounts charged in warranty claims;
• Manage the intake and dispatch flow of warranty parts, performing follow-up to ensure delivery of warranty parts;
• Conduct technical trainings and presentations on company products for defined target audiences of interest to the company, in order to promote products/brands, technical updates, etc.;
• Provide technical guidance to the team on technical activities and projects related to their scope of work, involving related areas and contributing technical solutions;
• Develop technical documentation (product implementation and maintenance manuals);
• Prepare and consolidate information, reports, KPIs and presentations on the warranty process to support decision-making.

Requirements

• Bachelor's degree in Business Administration or related fields;
• Training or knowledge in negotiation;
• Knowledge of quality tools.