Providing pre and post sales customer service alongside support to Canon’s business imaging customers.
Maintaining and managing onsite parts, stock thresholds plus performing quarterly stocktakes.
Assisting end users with monitoring use of consumables.
Reactive and proactive printer servicing, upgrading software/firmware, network connectivity, and installation of hardware and software.
Effectively meet and exceed customer's needs, building productive relationships with Canon customers.
Keep up to date with current technologies and training, including technical and workplace compliance.
Manage and utilise resources effectively to balance the financial requirements of Canon and the needs of the customer.
Return/recycle parts or products where appropriate/practicable to comply with financial and sustainability requirements of Canon.
Keep the Sales Department advised of opportunities to increase installed machine base and promote all sales opportunities.

Experience as a printer or photocopier technician with exposure to repairing both hardware and software issues in the field.
Mechanical/electrical aptitude and no prior industry experience may consider applying.
Holding a valid Driver Licence is a key requirement for the role.

Customer Service Engineer

Key skills