Director, Product Management – Customer Success Score Adoption
Texas, United States of America
Full Time
4 hours ago
$164,000 - $261,500 USD
Visa Sponsor
Key skills
SalesforceLeadershipProduct ManagementCustomer Success
About this role
Role Overview
- Lead the strategy for how the Customer Success Score measures and provides actionable insights
- Act as the critical link between "Adoption" stakeholders and technical teams
- Partner with cross-functional leadership to define "signals of success"
- Lead the integration of new data streams from product launches and acquisitions
- Establish rigorous standards for adoption signal validation
Requirements
- 10+ years of Product Management experience
- Deep professional experience within the Salesforce ecosystem
- Demonstrated ability to act as a consultative partner
- Strong technical understanding of how product usage translates into data signals
- Bachelor’s degree in Business, Engineering, Data Science, or related field
Benefits
- time off programs
- medical, dental, vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program