Pro Customer Relations Manager

Role Overview

• You develop and manage the PRO customer portfolio through recruitment and retention initiatives.
• As the PRO activity owner, you coordinate all in-store operations to enhance the PRO customers’ shopping experience and improve performance.
• You ensure a privileged relationship with PRO customers by meeting their needs and promoting the loyalty program.
• You propose services tailored to PRO customer needs, handle sales and quotations, and manage after-sales service.
• You grow and activate the PRO customer portfolio, identify opportunities and organize targeted commercial actions.
• You monitor commercial KPIs and implement action plans.
• You promote the PRO program in store, train teams and make the PRO program visible throughout the customer journey.
• You manage the in-store PRO team.
• You stay informed about the professional market and proactively recommend actions to drive growth.

Requirements

• Knowledge of and curiosity about the PRO market
• Proven experience working with PRO customers
• A passion for service and a strong customer-service mindset
• Leadership skills and the ability to engage and motivate teams
• Strong interpersonal skills, rigor and organizational ability
• A taste for challenge and a results-oriented approach

Benefits

• Health insurance and provident coverage
• Perks offered by the Works Council (employee committee)
• Relaxation/break areas
• Meal vouchers after three months
• Employee discount card for in-store products