Ensure that customers receive wonderful customer service in all aspects when taking care of the customers.
Answer all phone calls received, respond to customer inquiries, complete customer applications either over the phone or via text/email, and send emails to the correct corresponding departments as needed to resolve customer complaints.
Maintain all overflow through TSG phone systems and is the start of the TSG journey for all our customers throughout all of its brands.
Understand and demonstrate principles of The Savings Group’s Mission, Vision, and Values.
Document all account, contact, and activity information into various systems.
Manage inbound and outbound communication by email, phone and/or text to customers to complete applications.
Ensure to send communications to the correct departments when the customer calls in for something that goes beyond the scope of what you are able to assist with.

High School diploma is required.
One (1) year of customer service-related experience in a call center preferred.
Experience in inside phone sales, telemarketing, quality assurance or customer service experience with auto finance companies or car dealerships.
Strong listening, verbal, and written communication skills.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information to customers, clients, and all levels of management.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving concrete variables in standardized situations.
Detail-oriented with ability to organize, prioritize and work independently.
Strong critical thinking skills.
Ability to toggle between applications on a dual monitor setup.
Proficiency with Microsoft Office, with intermediate Excel ability, required.
Keyboarding/computer skills, heavy computer and phone usage.
High level of personal motivation, professionalism and integrity required.
Ability to exercise discretion and judgment. Must be dependable.

Customer Success Representative

Key skills