Ensure that customers receive wonderful customer service in all aspects when taking care of the customers
Answer all phone calls received
Respond to customer inquiries
Complete customer applications either over the phone or via text/email
Send emails to the correct corresponding departments as needed to resolve customer complaints
Document all account, contact, and activity information into various systems
Manage inbound and outbound communication by email, phone and/or text to customers to complete applications
Ensure to send communications to the correct departments when the customer calls in for something that goes beyond the scope of what you are able to assist with
Consistently respond to auto finance inquiries in a timely, efficient, and professional manner
Meet all metrics and standards set forth by management

High School diploma is required
One (1) year of customer service-related experience in a call center preferred
Experience in inside phone sales, telemarketing, quality assurance or customer service experience with auto finance companies or car dealerships
Strong listening, verbal, and written communication skills
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence
Ability to effectively present information to customers, clients, and all levels of management
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
Ability to deal with problems involving concrete variables in standardized situations
Detail-oriented with ability to organize, prioritize and work independently
Strong critical thinking skills
Ability to toggle between applications on a dual monitor setup
Proficiency with Microsoft Office, with intermediate Excel ability, required
Keyboarding/computer skills, heavy computer and phone usage
High level of personal motivation, professionalism and integrity required
Ability to exercise discretion and judgment
Must be dependable.

Customer Success Representative

Key skills