Provides internal and external thought leadership and serves as expert on product adaption, adoption, and best practices.
Oversees definition of requirements, user stories, mock-ups/design, user guidance, and documentation.
Defines requirements and priorities for data outputs, dashboards, and analytic products in collaboration with donors and system users.
Ensures the system produces accurate, timely, and usable analytic outputs for donor reporting and data use.
Leads internal and external product training and demonstrations and supports implementation readiness, rollout coordination, and related training logistics.
Oversees the defect resolution process, including project management, requirements gathering and testing, and customer communication throughout the release.
Identifies opportunities for future optimization, monitors system performance and user needs, and owns product backlog.
Leads the planning, coordination, and execution of the project to adapt, launch, and support a health information system, with responsibility for scope, budget, timelines, deliverables, stakeholder alignment, and overall system performance.
Manages project plan development and implementation; monitors budget, scope, milestones, and resource needs, and applies project management tools and methodologies to ensure milestones are achieved and scope is maintained.
Drives the system testing process, including: development of testing plans, coordination of testing activities, and prioritizing inputs from multiple constituents, including donors, system users, software developers, and internal staff members.
Facilitates stakeholder meetings and manages communications, follow-up, action items, decisions, next steps, and handoffs across internal teams, system users, developers, and donors.
Identifies project risks and potential impacts to develop response strategies for managing and mitigating risk factors.
Manages vendor relationships to maintain alignment on deliverables, timelines, system enhancements, and implementation expectations.
Closes project contracts by reviewing and validating contractor deliverables and financial reports.
Leads future funding applications related to system enhancement, expansion, or sustainability.
Contributes to long-term system strategy, including exploring pathways for making system components available as public goods such as reusable metadata packages or openly licensed applications for the broader DHIS2 and NTD community.
Supervises assigned staff and supports a healthy team culture, effective performance, collaboration, and staff growth and development.
Participates fully as a member of the Task Force for Global Health by contributing, assisting, and participating in projects, activities, and initiatives as requested by management.
Performs other related duties as required.
Requirements
A bachelor's degree in business, informatics, computer science, public health, or related field and seven years of experience in product management, business analysis, and/or significant project management experience in a software/data systems context OR an equivalent combination of education, training, and experience.
A master's degree in business, informatics, computer science, public health, or a related field is preferred.
Previous supervisory experience and demonstrated ability to manage a small team are strongly preferred.
Previous experience managing large ($1M+), complex, donor-funded projects, including development and use of project plans, coordination of multiple stakeholders, oversight of timelines, milestones, deliverables, budgets, expenditures, contracts, and vendor deliverables.
Experience working directly with end users to translate needs into system requirements.
Previous experience developing and/or using DHIS2-based health information systems strongly preferred.
The ability to interact with both internal staff and external clients with diplomacy and tact.
Experience with data system maintenance, support, and troubleshooting.
Experience with governance considerations and management for data systems.
Proven ability to manage projects in a fast-paced environment with strict deadlines.
Professional-level proficiency in English (reading, writing, speaking); French skills would be an additional asset.
Strong desire and ability to foster an environment of inclusion and belonging.