Administrator I, Salesforce

Role Overview

• Serve as the first point of contact for Salesforce support requests, resolving common issues and escalating complex problems to the Administrator II
• Triage and resolve incoming Salesforce support tickets from enrollment, student success, marketing, and other functional teams
• Troubleshoot user-reported issues including page layout problems, data discrepancies, report errors, and access problems
• Document issue resolution steps and update the team knowledge base
• Escalate complex or recurring issues with clear documentation to the Administrator II
• Perform routine system configurations and manage user access under established governance standards
• Process user account creation, profile assignments, permission set changes, and role hierarchy updates aligned with security policies
• Execute routine configuration changes including field additions, page layout updates, list views, and report/dashboard modifications
• Assist with periodic access reviews and permission audits to support compliance requirements
• Manage basic data maintenance tasks including record updates, imports, and deduplication as directed
• Support the day-to-day use of Education Cloud by functional teams, learning the platform’s data model and student lifecycle workflows
• Assist users with Education Cloud navigation, record management, and reporting within recruitment and admissions workflows
• Support basic configuration tasks within Education Cloud objects under Administrator II guidance
• Help test new Education Cloud features, Flows, and automation during release cycles
• Build familiarity with the Education Data Architecture (EDA) data model and key student lifecycle objects
• Support CRM data quality and build awareness of how Salesforce connects to other institutional systems
• Execute assigned data cleanup, deduplication, and record hygiene tasks within Salesforce
• Monitor integration dashboards and flag data sync anomalies between Salesforce and connected systems to the Administrator II or data team
• Help validate data accuracy across integrated systems as part of routine checks
• Build foundational understanding of how Salesforce connects to Banner, the data warehouse, and other campus platforms
• Maintain operational documentation and actively develop skills across the Salesforce ecosystem
• Participate in Salesforce Trailhead, vendor training, and community resources
• Collaborate with functional departments to understand business processes and build institutional knowledge that supports your growth toward Administrator II

Requirements

• Bachelor’s degree required or equivalent experience
• 1–3 years of Salesforce administration experience preferred
• Salesforce Administrator Certification preferred (or obtained within 12 months of hire)
• Basic understanding of Salesforce data structures, objects, fields, and relationships
• Foundational knowledge of Salesforce Flow and declarative automation concepts
• Awareness of Salesforce Education Cloud or Education Data Architecture (EDA) a plus
• Basic familiarity with Marketing Cloud concepts (data extensions, journeys, email sends) a plus
• Understanding of user access management including profiles, permission sets, and roles
• Strong documentation habits and attention to detail
• Awareness of higher education regulatory compliance (FERPA, GLBA) preferred
• Strong communication skills and a growth mindset with genuine interest in building deeper CRM platform skills

Tech Stack

• Cloud

Benefits

• New Collaborator Orientation (NCO) in Salt Lake City, Utah
• The College covers travel, lodging, and other accommodations
• Commitment to diversity and inclusion