Provide Tier 2 functional support and ticket triage for ERP Materials Management (MM), including analysis, resolution, documentation, and routing of issues
Support Purchase Requisition (PR) and Purchase Order (PO) end‑to‑end business processes across multiple document types and integrated systems
Troubleshoot workflow, configuration, and interface issues; research root causes and downstream impacts
Coordinate with cross‑functional teams, Tier 2 analysts, and U.S. Navy program managers to resolve cross‑system and cross‑command issues
Participate in User Acceptance Testing (UAT), Integrated Process Team (IPT) meetings, and system enhancement reviews
Support quality assurance, change management, and functional impact analysis for MM‑related system changes
Maintain audit‑ready documentation, knowledge articles, and reference materials to ensure continuity and compliance

Bachelor’s degree in Business, Information Systems, Supply Chain, Finance, or a related field or equivalent relevant experience (typically 4–6 years)
Experience providing Tier 2 functional support for an enterprise ERP system, with emphasis on Materials Management, procurement, PR/PO processing, or related business functions
Proven ability to analyze, troubleshoot, and resolve ERP workflow, configuration, and interface issues across integrated systems
Experience supporting users and managing incidents through a ticketing or case management system (e.g., ServiceNow)
Working knowledge of PR/PO business processes, document types, and approval workflows
Ability to document issue analysis, resolutions, and testing results in a clear, accurate, and audit‑ready manner
Strong communication and collaboration skills, with the ability to coordinate effectively with functional, technical, and business stakeholders
Ability to manage multiple priorities in a fast‑paced, enterprise support environment while meeting service expectations

Senior Business Process Functional Analyst

Key skills