Manager, Technology Operations

Role Overview

• Lead and manage control room operations, ensuring effective monitoring, incident response, and resolution of system and batch-related issues.
• Guide the team during major incidents (P1/P2), driving swift recovery, minimizing business impact, and ensuring effective communication with stakeholders.
• Oversee batch operations (Control-M) and ensure prioritization of critical workflows to meet SLA commitments.
• Ensure stability and monitoring of mainframe systems (z/OS), including troubleshooting and escalation to appropriate support teams.
• Leverage tools such as GDPS, HMC, HCM, BMC (Mainview, AMI Ops), DB2/IMS for system operations and diagnostics.
• Utilize ServiceNow for incident management, ensuring timely ticket resolution, quality updates, and compliance with SLAs.
• Manage and optimize escalation processes using xMatters, ensuring timely alerting and response.
• Analyze operational performance using PowerBI dashboards, identifying trends and driving data-driven improvements.
• Ensure adherence to standard operating procedures (SOPs) and lead process improvement initiatives.
• Support and oversee change management activities, including maintenance, IPLs, and system updates.
• Collaborate with SMEs, infrastructure, and application teams to resolve recurring issues and improve system reliability.
• Oversee data center support activities, including batch processing, system health, and outage coordination.
• Drive audit and compliance requirements, ensuring adherence to internal controls and reporting standards.
• Lead shift operations and governance, ensuring effective communication through shift handovers and documentation.
• Provide leadership in hiring, onboarding, performance management, and associate development.
• Foster a culture of continuous improvement and innovation, encouraging adoption of digital tools and modern ways of working.

Requirements

• Minimum 4+ years of experience in mainframe operations or strong understanding of mainframe systems.
• Hands-on experience with z/OS environments and batch processing.
• Working knowledge of GDPS, HMC, HCM, BMC tools, DB2/IMS.
• Experience with ServiceNow for incident and change management.
• Exposure to Control-M or similar batch scheduling tools.
• Strong incident management and problem-solving skills.
• Ability to work extended hours, including weekends, to support operational needs.
• Experience in leading teams within a 24x7 operations environment.
• Knowledge of xMatters for alerting and escalation management.
• Experience using PowerBI or similar tools for operational reporting and insights.
• Familiarity with data center operations and infrastructure support.
• Understanding of Walmart hiring processes and performance management practices.
• Experience driving automation and operational efficiency initiatives.

Tech Stack

• ServiceNow
• Swift

Benefits

• Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.