Work with client employees through web conference technology to ensure their Form I-9 is accurate
Verify employment eligibility documents for legitimacy
Enter document information into Form I-9 Section 2
Upload documents into the Experian I-9 systems
Be an expert in Form I-9/E-Verify
Communicate with clients and their employees when additional information is needed to facilitate accurate Form I-9 and E-Verify completion
Demonstrate expertise in Form I-9 documentation policies
Conduct video calls with client employees to verify I-9 documentation and complete Form I-9
Provide guidance to clients on the I-9 process and ensure compliance with regulations
Review completed Form I-9 for accuracy and completeness
Collaborate with client employees to resolve I-9 and E-Verify discrepancies
Help answer client inquiries and provide accurate information
Work some weekends and evenings.

High school degree; or two years of customer service-related experience or equivalent combination of education and experience
Prior experience working in HR or I-9 related experience, or experience working with dated materials and strict time limit-driven work
Bilingual English/Spanish
High-speed internet service (minimum 25 mbps download/ 5 mbps upload)
Designated work space and ability to be on camera
Experience prioritizing multiple work items
Experience analyzing documents, entering data, resolving issues and making decisions
Customer service-oriented with the ability to handle inquiries and resolve issues
Experience with Microsoft tools: Word, Excel (can maintain complex spreadsheets), PowerPoint, Outlook

Great compensation package and bonus plan.
Core benefits, including medical, dental, vision, and matching 401K.
Flexible work environment, ability to work remotely, hybrid, or in-office.
Flexible time off, including volunteer time off, vacation, sick, and 12-paid holidays.
Experian's culture and people are important differentiators.

Bilingual, Spanish I-9 Administrator

About this role