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Associate Director, Infrastructure End User Services at Kimberly-Clark | JobVerse
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Associate Director, Infrastructure End User Services
Kimberly-Clark
Website
LinkedIn
Associate Director, Infrastructure End User Services
Atlanta, Texas, United States of America
Full Time
2 hours ago
$157,720 - $194,760 USD
No Visa Sponsorship
Apply Now
Key skills
Azure
Citrix
Cloud
Jamf
Analytics
Leadership
Collaboration
About this role
Role Overview
Define and execute the enduser services strategy.
Establish global service standards, operating models, KPIs, and SLAs.
Ensure services meet experience, availability, performance, and compliance expectations.
Own endtoend service delivery for end user infrastructure services.
Lead operational reviews, root cause analysis, and corrective actions for high impact or recurring service issues.
Ensure operational readiness for platform upgrades, service transitions, and enterprise wide initiatives.
Oversee services supporting enduser computing, workplace technologies, virtual desktop services, collaboration enablement, and executive/critical user support.
Partner with engineering and EUX teams to ensure smooth lifecycle management, standardization, and modernization of services.
Champion consistency, reliability, and usability across all end user touchpoints.
Drive improvements in employee experience through service analytics, automation, self service , and proactive support models.
Leverage insights from incidents, feedback, and usage data to reduce friction and improve service outcomes.
Support adoption of AIenabled support and operational tooling.
Lead strategic relationships with managed service providers, OEMs, and outsourcing partners.
Ensure vendor performance, financial accountability, and continuous improvement.
Coordinate globally distributed providers to deliver a unified support experience.
Lead, coach, and develop a globally distributed team of managers, service leads, and partners.
Act as a senior point of contact for end user service performance, risks, and improvement initiatives.
Requirements
10+ years in IT Infrastructure / End User Services leadership
Proven experience managing global environments and understanding regulatory/operational differences across regions
Deep knowledge of the Microsoft ecosystem
Microsoft Contracting
Exchange Microsoft 365 / O365 administration
Experience with Citrix / VDI solutions
Baseline Networking knowledge
Experience supporting desktop services , Jamf , and user-facing workplace technologies.
Experience with mergers & acquisitions , including data migration between companies.
Ability to lead contractual negotiations with Microsoft for large-scale licensing.
Azure cloud experience.
Experience with Document Management tools: Adobe, Foxit
Experience managing third‑party vendors and outsourcing partners.
Previous experience managing Microsoft licensing for large enterprises.
Prior experience leading EUX modernization initiatives.
Prior management experience in high‑transformation environments.
Tech Stack
Azure
Citrix
Cloud
Jamf
Benefits
Flex That Works
Health insurance
Retirement plans
Paid time off
Professional development opportunities
Apply Now
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